The era of intelligent customer experience: how to optimize customer satisfaction while controlling costs thanks to AI

Oct 4, 2023 | 12:35 PM - 12:45 PM


We are at a pivotal moment when CX must adapt and evolve so that companies can realize the promise of offering truly intelligent CX. In this conference we'll look back at the major challenges facing customer relations, including the rise of AI, personalization, omnichannelity and cost control.

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