Since the pandemic, companies are putting more emphasis than ever on their agility to adapt to changing customer needs. In fact, 70% of managers say that adapting to customer expectations is more important today than it was a year ago. In this Masterclass, we will share the results of our survey of 4,000 customer service leaders, as well as some best practices to implement to improve agility. We will also discuss with one of our client companies, a champion of agile customer experience, who will come and testify.

[Masterclass] The agile enterprise: how to stand out with customer experience

Oct 13th, 12:45 pm CEST - 1:15 pm CEST

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