How does John Lewis derive insights from speech analytics for customer experience and operational performance?

Name: How does John Lewis derive insights from speech analytics for customer experience and operational performance?
Start: 2021-10-12T14:45:00+02:00
End: 2021-10-12T15:00:00+02:00
Location: Maison de la Mutualité

Oct 12, 2021 | 12:45 PM - 1:00 PM

Description

John Lewis and Sitel will present their contact center data structuring project and the insights it provides for both operational excellence and customer experience.

How does John Lewis derive insights from speech analytics for customer experience and operational performance?

Oct 12, 2021 | 12:45 PM - 1:00 PM

Description

Presented by

Cristopher Kuehl

Global VP, Data & Insights

Graeme Matheson

Planning & Performance Lead

Practical Informations

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