How does John Lewis derive insights from speech analytics for customer experience and operational performance?

Name: How does John Lewis derive insights from speech analytics for customer experience and operational performance?
Start: 2021-10-12T14:45:00+02:00
End: 2021-10-12T15:00:00+02:00

Oct 12 2:45 pm - 3:00 pm

Presented by

Cristopher Kuehl

Sitel Group

Global VP, Data & Insights

Graeme Matheson

John Lewis

Planning & Performance Lead

Description

John Lewis and Sitel will present their contact center data structuring project and the insights it provides for both operational excellence and customer experience.

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How does John Lewis derive insights from speech analytics for customer experience and operational performance?

Oct 12 2:45 pm - 3:00 pm

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