Planning & Performance Lead
Graeme Matheson has worked in contact centers and customer relationship outsourcing for over 25 years, holding a variety of roles on both the client and buyer sides of the business in a range of industries including telecoms, financial services and retail. Convinced of the importance of delivering a memorable customer experience, regardless of channel or location, he has spent his career creating and enabling multi-channel contact strategies. Graeme is currently responsible for planning and performance at John Lewis. He drives partnerships with customer contact center outsourcing players, resource planning, forecasting and in-house centers.