HUBFORUM Paris

[Online Masterclass] The agile enterprise: how to stand out with the customer experience - Salto's testimony

Oct 13 12:45 pm - 1:15 pm

Presented by

Description

Since the pandemic, companies are putting more emphasis than ever on their agility to adapt to changing customer needs. In fact, 70% of managers say that adapting to customer expectations is more important today than it was a year ago. In this Masterclass, we will share the results of our survey of 4,000 customer service leaders, as well as some best practices to implement to improve agility. We will also discuss with Salto, the French TV, series and streaming platform, about its best practices for an agile customer experience.