.png)
8 OCT
MATIN
11:20 AM - 11:30 AM
PLÉNIÈRE
[SNCF Connect & Tech] How can IAG be integrated into teams' daily work to boost productivity?
As a tool at the service of employees, AI, and in particular generative AI, is taking on a growing role in the Tech world. In this context, the organization of SNCF Connect & Tech teams is naturally evolving, both in terms of activities and practices. These improvements have enabled them, among other things, to increase creativity, optimize the work of telephone advisors and facilitate the user experience for customers. An implementation made effective thanks to a clear IAG approach: intelligently combining people and technology to provide high-performance solutions for our customers and employees.
DN
David Nedzela
SNCF Connect & Tech
Directeur Clients
1.png)