[Masterclass] How to control costs and satisfy customers: customer excellence at Devialet
Description
64% of companies claim that customer service has a direct impact on sales performance.
However, companies are facing market pressure and increasing consumer demands for greater personalization, which is affecting team workloads and productivity. How do you stay ahead of the game and deliver the best customer experience while controlling costs and productivity?
Illustrated by Sébastien Faure, Head of Customer Service & Support at Devialet.
Pain points traités
Pain points :
- Pourquoi mettre la CX au centre de la stratégie d’entreprise ?
- Comment répondre aux nouvelles attentes des clients sans compromettre la productivité et les coûts ?
- Comment tirer son épingle du jeu en innovant avec l’IA ?
- Illustré par un cas client