The era of monologues is over, the future of brands lies in AI-driven conversations 🇺🇸
Oct 3, 2023 — 02:50 pm - 3:05 PMPlénière 2023
Description
How is AI transforming consumer interactions? How can you successfully make the transition from a brand-centric conversation to a customer dialogue that respects private data? How can you give importance to the voice of the customer?
Three questions that Christian Ward, Chief Data Officer at Yext, will address during the plenary session. Find out how to link AI capabilities with your brand knowledge to create enriching conversations that really focus on your customers' needs and interests.