Transforming the Customer Experience in Mobility with AI: From Intention to Measurable Impact
Apr 15, 2026 — 02:50 pm - 3:05 PM
Auditorium avril 2026
Join session
How SNCF Connect & Tech is implementing a practical and responsible AI strategy to tangibly transform the customer experience in mobility. Through high-impact use cases, David Nedzela illustrates quantifiable results, a test-and-learn approach, and scaling up. This is also an opportunity to highlight an open innovation dynamic aimed at enhancing travelers’ autonomy and freeing up time for human interaction where it is essential.
