From transaction to relationship: how do we reinvent our interaction with policyholders? At a time when expectations regarding immediacy, fluidity and transparency have never been higher, how does a Digital Factory redefine the customer experience to meet these expectations without losing sight of what really matters: the human connection? At AXA, digital transformation and generative AI are being harnessed to create a simpler, more responsive and more relevant relationship.
Speakers
LéoCostes
Axa France
Chief Digital Officer & Directeur de la Digital Factory
